Returns & Exchanges

You can cancel your order any time before it ships. Orders usually leave our warehouse within 2 to 3 business days after payment is processed, and we'll refund you in full for any order cancelled in time.

Once a parcel is on its way we can no longer cancel it, but you're welcome to start a return as soon as it arrives.

You have 60 days from the day your order arrives to request a return or an exchange. To qualify, items need to be unworn, in their original condition and returned with the original packaging, along with your order number or receipt.

If you'd simply like a different size, we'll exchange it. If it isn't right for you at all, we'll refund it.

• If you're returning an item because it isn't right for you, return shipping is yours to arrange. The cost depends on the carrier you choose.
• If the item arrived damaged, faulty or incorrect, we cover the shipping. You won't pay anything.

If something arrives damaged, faulty or simply isn't what you ordered, email us straight away at support@poisture.com with a photo. We'll arrange a refund or a replacement within 7 business days and cover all the costs. There are no restocking fees.

Once we've issued a return label, please send the item back within 14 days.

We'll email you as soon as your return arrives and has been inspected. Approved refunds go back to your original payment method within 7 business days.

1. Check your bank account once more.
2. Contact your credit card company, as posting times vary.
3. Contact your bank, since processing can take a few extra days.
4. Still nothing? Email us and we'll look into it with you.