SUPPORT
How can we help?
Find your answer below, or write to us. A real person reads every message.
TRACK YOUR ORDER
Order on the way? Check where it is.
FIT
Fit & sizing
How do I know which size to order?
We're true to size. Our fit guide takes about 30 seconds using a soft measuring tape and the bra size you wear now. If you're between sizes, go with the larger band for everyday comfort.
What if I order the wrong size?
We'll exchange it. Email us with your order number and we'll help you land on the size that fits, so you're not stuck with something that doesn't work.
I have trouble reaching behind my back. Is it easy to put on?
That's exactly why it closes at the front. The hooks sit at the centre, so there's no twisting or reaching behind your back.
PRODUCT
About the bra
Will it really help me sit and stand taller?
The cross-back straps gently encourage your shoulders open and support your upper body, so you naturally hold yourself a little taller. Customers often tell us their shoulders feel less tired by the end of the day.
It's a comfort garment, not a medical device, and it isn't intended to diagnose, treat or cure any condition.
Is it comfortable enough to wear all day?
Yes. No wires, a wide soft band and breathable fabric. It's made to be worn from morning to night without digging or pinching.
Will it show under my clothes?
The cups are seamless and the edges lie flat, so it stays smooth under a T-shirt or a fitted blouse.
How do I wash it?
Machine wash cold on a gentle cycle and lay flat to dry. Skip the dryer and fabric softener and it will keep its shape and stretch far longer.
SHIPPING
Shipping & delivery
How much is shipping?
Standard shipping is free on every US order. Express is available at checkout for an additional cost.
How long will my order take?
We ship within 1 to 3 business days. Standard delivery usually takes another 4 to 7 business days, express 2 to 3.
How do I track my order?
You'll get a tracking link by email as soon as your parcel leaves us. Nothing in your inbox? Check your spam folder first, then email us and we'll resend it.
What if my parcel is lost or damaged?
Contact us within 14 days of the delivery date. We'll investigate with the carrier and send a replacement or refund you. You won't be out of pocket for something that went wrong in transit.
RETURNS
Returns & exchanges
How long do I have to return something?
60 days from the day your order arrives. Items need to be unworn and in their original condition and packaging.
Who pays for return shipping?
If you're returning because it isn't right for you, return shipping is yours to arrange. If it arrived damaged, faulty or incorrect, we cover it.
When will I get my refund?
We inspect returns within 7 business days and refund to your original payment method. Your bank usually takes a few days more to post it.
ORDERS
Orders & payment
Can I change or cancel my order?
Email us as soon as you can. We can usually help before your order is packed, but once it's with the carrier we can no longer change it.
Which payment methods do you accept?
All major cards, plus PayPal, Apple Pay, Google Pay and Amazon Pay. Checkout is encrypted and your card details never reach our servers.
What will the charge look like on my statement?
It appears as POISTURE. If you see something you don't recognise, email us before contacting your bank and we'll look it up straight away.