Payment Policy

We accept all major cards and wallets. Choose whichever is easiest for you at checkout.

Our checkout runs on Shopify Payments and is protected by SSL encryption, the same standard banks use. Your card number is handled directly by the payment processor, so it never touches our servers and no one at Poisture can see it.

We're PCI DSS compliant, which is the security standard every business handling card payments has to meet.

Payment is taken when you place your order, not when it ships. You'll receive an order confirmation by email straight away with a full breakdown of what you paid.

If a payment fails, nothing is charged and your order isn't created. Occasionally a bank places a temporary hold that looks like a charge; that hold disappears on its own, usually within a few business days.

All prices are shown in US dollars. Sales tax is calculated at checkout based on your shipping address, and you'll see the exact amount before you confirm your order.

If you're ordering from outside the United States, your bank may apply its own currency conversion or foreign transaction fee. That fee comes from your bank, not from us.

Approved refunds go back to the payment method you originally used. We process them within 7 business days of receiving your return, and your bank or card issuer usually takes a few days more to post it to your account.

We can't refund to a different card or account than the one you paid with.

One discount code per order. Codes need to be entered at checkout, as we can't apply them afterwards.